Frequently Asked Questions
Can't find what you're looking for? Contact us.
How do I track my order?
Go to Profile → My Orders to see the current status of every order you've placed, from confirmation through delivery.
What payment methods do you accept?
We accept cards, UPI, and net banking via Razorpay's secure checkout. genXshop never sees or stores your card details.
Can I cancel or return an order?
Cancellation and return eligibility depends on your order's current status, shown on the order details page. If eligible, you'll see a Cancel or Return option there.
How long does delivery take?
Delivery timelines are shown at checkout before you pay and vary by location and product. Most orders arrive within a few business days.
How do coupon codes work?
Enter a valid coupon code at checkout to apply its discount. Some coupons are restricted to specific products or categories, or require a minimum cart value.
What is "Build Your Own Box"?
It's our bundle feature — pick a themed box, choose which eligible products go into each slot, and get a bundled discount. Find it under Bundles.
How do I contact support?
Visit our Contact page for our support email, WhatsApp, phone number, and social links.