Privacy Policy
Last updated: 18 September 2026
1. Information we collect
We collect information you provide directly — name, email, phone number, delivery addresses — and information generated by your use of the site, such as order history, wishlist items, and browsing activity used to personalize recommendations.
2. How we use your information
Your information is used to process orders, provide customer support, personalize product recommendations, and send order-related communications. We do not sell your personal information to third parties.
3. Payment information
Payments are processed by our third-party payment gateway (Razorpay). genXshop does not receive or store your card, UPI, or bank account details directly.
4. Cookies and tracking
We use cookies and similar technologies to keep you signed in, remember your cart, and understand how the site is used so we can improve it.
5. Data sharing
We share information only with service providers necessary to operate the store — for example, payment processing, delivery/courier partners, and image hosting — and only to the extent required to provide those services.
6. Data retention
We retain account and order information for as long as your account is active or as needed to comply with legal, tax, and accounting obligations.
7. Your rights
You can access, update, or request deletion of your personal information at any time by contacting us. You may also update your addresses and profile details directly from your account.
8. Changes to this policy
We may update this Privacy Policy periodically. Material changes will be reflected by updating the "Last updated" date above.
9. Contact
For privacy-related questions or requests, reach us via our Contact page.